Terms of Service

These terms are an agreement between you and Gentle Journeys LLC, a California limited liability company ("Gentle Journeys," "we," "us"). By creating an account or using gentlejourneys.ai or the Gentle Journeys mobile app, you agree to these terms and to our Privacy Policy.

We wrote them to be read. If anything is unclear, email us; we want you to feel confident using Gentle Journeys.

Who Can Use Gentle Journeys

• You must be 18 or older to create an account.
• Accounts belong to the adults doing the supporting: parents, family members, caregivers, therapists, and educators. People receiving support do not create accounts or use the service directly.
• If you use Gentle Journeys in your work at a practice, school, or other organization, you are agreeing to these terms for that organization too, and you confirm you have the authority to do that.
• If you are a professional creating content about a client or student, you confirm you have the consent your role requires: from the adult client themselves, or from the child's parent or guardian. That consent covers the details, photos, and voice recordings you provide.

What Gentle Journeys Is, and What It Is Not

Gentle Journeys creates personalized stories, visual routines, token boards, and daily plans that help people with autism build independence. Content is generated from the details you provide, and generated content can contain mistakes or miss the mark. Review everything before you use it with the person you support.

Gentle Journeys is not a medical device. It does not provide medical, clinical, or therapeutic advice, and it is not a replacement for care from a professional. You, and the professionals in your life, stay in charge of decisions about care and education.

Your Account

• Keep your sign-in secure. You are responsible for what happens under your account.
• Give us accurate information and keep your email current. Email is how we reach you, including about changes to these terms.
• We send account emails, and occasional product updates you can unsubscribe from anytime.

Plans and Billing

• The free plan requires no credit card and includes a set number of creations so you can try Gentle Journeys.
• Paid plans are billed monthly and renew automatically until you cancel.
• Where you subscribe is where you are billed. On the web, you pay by card through our payment processor. In the mobile app, Apple bills your App Store account or Google bills your Google Play account, and those purchases also follow Apple's or Google's own terms.
• A web subscription may start with a free trial, card required. The price and the date of the first charge are shown at checkout before you confirm. One free trial per account.
• Cancel anytime, with no cancellation fee. Card subscriptions: open the billing portal from your account page. App Store or Google Play subscriptions: use your device's subscription settings. Either way, you keep access through the period you already paid for.
• Deleting your account cancels a card subscription immediately. It cannot cancel an App Store or Google Play subscription; cancel that in your device's subscription settings or the store will keep billing you.

Refunds

• If you are not satisfied, email us and we will refund your most recent card payment.
• Purchases billed by Apple or Google follow the store's refund process, and we cannot issue those refunds ourselves. Request them directly from Apple or Google.

The Content You Create

• You own the content you create with Gentle Journeys: the stories, routines, token boards, plans, and the illustrations in them. So the service can work, you give us permission to store, process, and display that content for you and for the people you share it with, for as long as it is on your account. We do not use your content for advertising, and we do not sell it.
• AI features run only after you agree to the AI disclosure inside the app. You can withdraw that agreement anytime in your account settings, which pauses new AI creation.
• Because content is generated, another account with similar details can receive similar results. That does not change what you own.

Photos You Upload or Share

We use a photo once to create what you asked for, then delete it permanently. If you choose to keep an illustrated version of a place, we keep the illustration and a short written description, never the photo. Our Privacy Policy has the details.

• When you upload or share a photo, you confirm you have the right to use it, including permission from anyone shown in it. For a child, that means permission from their parent or guardian.
• If you appear in a photo or illustration someone else shared and want it removed, email sean@gentlejourneys.ai and we will review and remove it.

GentleVoice (voice cloning)

• GentleVoice is optional. Record only a voice you have the right to provide: your own, the voice of someone for whom you are the parent or guardian, or an adult who has given you their permission.
• Your cloned voice is private to your account. We use it only for the narration you ask for, and we never sell or license it.
• Delete a voice profile anytime from your account settings, or by deleting your account. Deleting it here also deletes it at our voice provider.

Sharing

• Sharing is off until you turn it on for an item. A shared link can be opened by anyone who has it, so send links only to people you trust with what is in them. Turning sharing off disables the link.
• You are responsible for what you share and who you share it with. We may disable a shared link that violates these terms.

Acceptable Use

Do not:

• break the law, or use Gentle Journeys to harass or harm anyone;
• upload content you do not have the right to use, or clone a voice without the permission described above;
• attempt to reverse engineer the service, scrape it, resell it, or interfere with how it runs;
• share your account or use someone else's.

What Belongs to Us

The Gentle Journeys software, site, apps, design, and brand, including the Gentle Journeys and GentleVoice names, belong to us. These terms let you use the service; they do not transfer any of that to you. If you send us feedback or ideas, we can use them to improve Gentle Journeys without owing you anything. Your content is not feedback.

Leaving, and Account Closure

• You can stop using Gentle Journeys anytime and delete your account from your settings, on the web or in the app. Deletion is immediate and permanent. Our Privacy Policy describes exactly what is removed.
• We may suspend or close an account that violates these terms or the law.
• If we ever close your account without a violation, or discontinue the paid service, we will refund the unused part of your current billing period.
• The parts of these terms that reasonably need to outlive your account, like content ownership, liability limits, and disputes, survive account closure.

If You Got Our App From an App Store

• For App Store downloads, Apple's standard Licensed Application End User License Agreement also governs the app itself. For Google Play downloads, Google Play's terms also apply.
• These terms are between you and Gentle Journeys LLC, not Apple or Google. Apple and Google are not responsible for the app or the service and have no obligation to maintain or support it. That responsibility is ours.
• Apple, and Apple's subsidiaries, may enforce the app-related parts of these terms as a third-party beneficiary.
• Subscriptions billed by Apple or Google follow the store's own terms and refund process, as described above.

What We Promise, and What We Cannot

We work hard to keep Gentle Journeys reliable, but we provide it "as is." We cannot promise it will always be available, error-free, or the right fit for every situation. Some places do not allow this kind of disclaimer, so it applies only where the law allows.

Limits on Our Liability

If something goes wrong and we are legally responsible, our total liability to you is capped at the greater of the amount you paid us in the 12 months before the event, or $100. We are not liable for indirect losses, like lost profits or lost opportunities. These limits apply only where the law allows them. If you live somewhere that gives you rights these terms cannot limit, you keep those rights.

When You Are Responsible

If someone brings a claim against us because content you uploaded or shared used their image, voice, or work without permission, or because you did not have the consent these terms require, including a professional's client or student consents, you agree to indemnify us, which means covering the costs and damages of that claim.

If We Have a Dispute

• Talk to us first. Before either of us files anything in court, we agree to email the other and spend 30 days trying in good faith to work it out.
• Either of us can bring a qualifying dispute in small claims court.
• Any other dispute goes to the state or federal courts in Riverside County, California. California law governs these terms. If the consumer protection laws where you live give you more rights, you keep those rights.

Changes to These Terms

We may update these terms as the product evolves. The current version, with its effective date, always lives at this page. If we make a material change, we will email account holders before it takes effect. Using Gentle Journeys after a change takes effect means you accept the updated terms.

The Small Print, in Plain Words

• If a court finds part of these terms unenforceable, the rest still stands.
• These terms and the Privacy Policy are the whole agreement between us about Gentle Journeys.
• You cannot transfer your account or this agreement to someone else. If Gentle Journeys is ever acquired or reorganized, this agreement may move with the business; your rights under it stay the same.
• If we do not enforce a part of these terms right away, we are not giving it up.

Contact

Questions? Email sean@gentlejourneys.ai.