Privacy Policy

Your privacy is sacred to us. We built Gentle Journeys so you stay in control of what you create and what you share.

Who We Are

Gentle Journeys creates personalized therapeutic content for people with autism, including social stories, visual schedules, and token boards. The service is operated by Sean in the United States.

Who Uses This Service

Parents, caregivers, therapists, and educators sign up and manage accounts. They create personalized content on behalf of the people they support. People receiving support do not create accounts or interact with the service directly.

What We Collect

  • Account details you provide (name, email)
  • Profile details you provide (first name, age, and descriptions)
  • Content you create (stories, schedules, token boards)
  • Optional: photos you upload and voice recordings
  • Payment data is handled by our payment processor (we do not store card numbers)
  • Anonymized usage patterns to help us understand and improve the service

How We Use Your Data

We only use your information to deliver and improve the service. We do not sell your data. We do not share it with advertisers. Specifically, we use your data for:

  • Account management and authentication
  • Generating personalized stories, schedules, and token boards
  • Processing payments
  • Sending transactional emails (password resets, confirmations)
  • Sending marketing emails (only with your consent)
  • Monitoring for errors and improving reliability
  • Understanding usage patterns through anonymized analytics

Service Providers

We work with a small number of trusted providers to run the service. We share only the data a provider needs to do its job, and we do not allow them to use your data for their own purposes. By category:

AI providers: The profile details you provide (first name, age, and descriptions) are sent to generate personalized stories, schedules, illustrations, and voice. These providers do not use your data to train their models.

Payment processing: Card details go directly to our payment processor and never touch our servers.

Email delivery: Receives your email address and name to send account emails and, only with your consent, occasional marketing emails. Profile information about the people you support is never shared for marketing.

Hosting and infrastructure: Runs the application and stores your account and content data, encrypted in transit and at rest.

Analytics and error monitoring: Helps us understand usage and fix bugs using anonymized data. Names and photos are not sent, and nothing is used for advertising.

We can provide the current list of specific providers on request. Email sean@gentlejourneys.ai.

Photos

Photos help our AI understand appearance so illustrations are accurate. We collect photos only to turn them into a text description, then discard them. We never store them.

  • A photo you upload is used once to generate a short text description of appearance
  • The photo is discarded as soon as that description is created
  • Photos are never saved to our servers and are never used for anything else

GentleVoice (voice cloning)

  • You can record approximately 30 to 60 seconds of audio to create a private voice profile
  • Original recordings are deleted from our servers after your voice profile is created
  • Your cloned voice profile is stored securely and only usable within your account
  • You can delete your voice profile at any time from your account settings, or by emailing sean@gentlejourneys.ai

Payments

We use a third-party payment processor. Your card information goes directly to them and never touches our servers.

Privacy for People Receiving Support

We collect minimal personal information about the people you create content for: a first name and age, provided by you (the parent, caregiver, therapist, or educator). People receiving support do not interact with the service directly. We do not require them to provide any personal information.

  • Photos, if uploaded, are used only to generate a text description and are then discarded. They are never stored on our servers.
  • We do not use profile data for advertising or marketing
  • Where the people you support include children, we follow COPPA (Children's Online Privacy Protection Act) best practices

Your Rights

  • Access: You can view all data associated with your account directly in the app
  • Deletion: Email sean@gentlejourneys.ai to delete your account and all associated data. Requests are processed within 30 days.
  • Marketing opt-out: Every marketing email includes an unsubscribe link
  • California residents (CCPA/CPRA): You have the right to know what data we collect, request deletion, and opt out of the sale of personal information. We do not sell personal data.

Cookies and Tracking

We use essential cookies for authentication and session management, and privacy-focused analytics to understand usage. We do not use advertising cookies or tracking pixels. We do not build advertising profiles.

International Users

Gentle Journeys is operated in the United States. If you access the service from outside the US, your information is transferred to and processed in the United States.

Data Retention

  • Your content (stories, schedules, token boards) is retained as long as your account is active
  • AI-generated narration audio is cached to reduce processing costs
  • Voice clone input recordings are deleted after processing
  • Account deletion removes all associated data within 30 days

Security

  • Encryption in transit and at rest
  • Row-level security on all database tables
  • Signed URLs for file access
  • HTTP-only secure cookies
  • Least-privilege access and strict logging

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you by email.

Contact

Questions? Email sean@gentlejourneys.ai.

Last updated: June 22, 2026