Start Here
Getting Set Up
Getting set up is the short path from a new account to your first piece of content. You tell the chat who the person is, approve their avatar, and build their first Story or Routine in the same conversation. Every step works on the Free plan.
What it is
Onboarding is everything between signing up and making your first piece of content. You create an account, land in the creation chat, and set up the first person there as cards in the conversation: their name and age, AI-generation consent, a photo or description, and the avatar you approve. Then the same conversation continues under the approved picture to build their first Journey.
Setup is judged by an asset, not a checkbox. An account counts as set up only once its main person has an avatar, the generated picture that represents them. On its own, starting a profile isn't enough.
The whole path runs on the Free plan, which includes 5 free creations to use on any mix of Stories, Routines, and Token Boards. You don't need to pay anything to finish setting up.
How it works
Sign in or create an account
One combined screen handles both. Enter a new email and a one-time code creates and signs you in. To sign in to an existing account, use a passkey, Google, a password, or an email code. Your first code sign-in goes straight into the app. After your second code sign-in, we offer a passkey with "Skip the code next time?" Choose "Maybe later" to hide it for 30 days on this device.
Land in the chat
A welcome header and a short assistant greeting lead into setup in the chat: "Three quick things before your first Journey: who it's for, a note on how we use AI, and a photo. Start with their first name and age." The assistant asks for the first name and age of the person you support; nothing is focused until you tap into the name field. The message box opens while their avatar is drawing; app navigation waits until you approve the picture.
Who
Enter the first name and age on one row. Continue stays off until both are valid. Answered cards become a short echo on your side of the conversation.
Agree to AI generation
Next comes the one-time consent card beneath the assistant's introduction. It explains that we use the first names, photos, and descriptions you add to generate your content, with a link to how your data is used and stored. Choose "Agree and continue" or "Not now." Not now keeps the card in place with "No problem. Nothing is used until you agree. Pick this up whenever you are ready." and records nothing.
Photo or describe
Upload a photo, or choose "Don't have a photo? Describe their appearance instead." A photo is used to create the avatar and an appearance description, then discarded. While the avatar is being made, the card shows "Creating avatar." Usually under a minute; slow days can take two. While it draws, the assistant asks what is coming up for the person, with age-appropriate examples, and you can ask questions too. Three choices appear after the question: "Prepare for something new," "Build a step by step routine," and "Fun or interesting story." Choosing one saves its text and hides the choices. You can keep typing more requests. Everything you send is kept in order below the picture with a clock; nothing goes to the assistant until you approve.
Approve
The avatar is revealed and you either confirm it ("That's {name}") or try again. The retry matches how you started: "Try a different photo" on the photo path, "Try a different description" on the describe path. Either one takes you back to the photo-or-describe card so you can change what you gave it.
The chat wakes up
Approve the picture and the same conversation carries on under it, with the app navigation appearing in the same moment. Messages you sent while the avatar was drawing stay under the picture and go to the assistant together as your first turn. With nothing sent, the assistant says "{name} is all set. What would you like to help them with?" and offers the same three choices. Choosing one sends its text; typing hides the choices. Anything still in the message box stays there. No saved-place card, explainer card, photo tip, or creations counter appears under the picture.
Make the first creation
Through the chat, create the first Story or Routine (you can still ask for a Token Board in your own words). Stories and Routines show a preview card to confirm; Token Boards are confirmed right in the conversation. After you finish the first Story or Routine and return to Journeys, a one-time card suggests practicing together before the real moment. Choose "Make the next one" to open chat. Web also offers "Get the app" when app promotion is enabled.
Good to know
Adding another profile later, or editing one you already have, uses the standalone setup page: the same Who, Photo, and Approve screens, outside the chat and without any numbering.
Plans and limits
- Free
- Set up your first person and use your 5 free creations on any mix of Stories, Routines, and Token Boards. The full onboarding path works here with no subscription. Once your free creations are used, the chat entry becomes an upgrade screen.
- Premium
- Needed for more than one main profile. The first person is always allowed on Free; a second main profile requires Premium.
Common questions
Troubleshooting
What it does not do
- There's no product tour, checklist, or explainer beyond the setup cards in the chat.
- Completion isn't tracked by a separate 'onboarding complete' flag. It's always read from the person's avatar.
- Email verification stops at the one-time signup code, and Google and Apple signups skip the code entirely.
- Declining consent records nothing and doesn't block browsing. It only gates generation.
- Coming back to an unfinished setup never spends another avatar generation on its own.
- Onboarding doesn't require a subscription.
Still need a hand?
If you did not find what you were looking for, send us a note. We read every message and usually reply within a day.
Contact us