Use and Manage

Account, Plans and Billing

Three plans, all billed monthly. Here's what the free plan actually includes, what Premium and GentleVoice cost, and how to switch, cancel, or delete your account, on the web or in an app store.

What it is

There are three plans: Free, Premium, and GentleVoice. Your plan is the same on every device. Buy on the web and open the app on your phone, or the other way around, and you get the same access, because it carries across both.

Billing works two ways. On the web, you pay by card and new accounts start with a free trial. In the app, you buy through the App Store or Google Play, and there's no trial. Prices match either way.

How it works

  1. Pick a plan

    From the pricing page, choose Premium or GentleVoice. If you're signed out, you'll sign in first, then land back at checkout.

  2. Enter your card

    Checkout happens right on the page. A new self-serve account starts a 14-day free trial, and a card is required to begin it.

  3. Know how the trial ends

    The trial is one per account, ever, so canceling and resubscribing later won't grant a second one. If there's no card on file when the trial ends, the account moves to Free rather than being locked out.

  4. Add a promo code

    Promo codes are checked against the live code, so an expiry, a redemption limit, or a deactivation is caught at validation exactly as it would be at checkout. A promo checkout skips the trial and starts billing right away, and a 100%-off code creates a subscription at $0 through its own confirmation rather than the card form. While a promo is running, your account page shows the discounted price, the full price, the next renewal date, and when full price starts.

  5. Switch plans

    Moving up from Premium to GentleVoice is self-serve and shows you a preview first. It leads with "Nothing due today.", states the real next payment and the date it lands, spells out the prorated math, and closes with the ongoing price. Nothing runs until you press the confirm button. Moving down is not done here: that goes through your billing portal.

  6. Manage or cancel

    Open your billing portal from the account page using Manage Subscription. You keep access through the period you've already paid for.

  7. Delete your account

    The account page has a delete section. Type DELETE to confirm. It removes your people, Stories, Routines, Token Boards, voice recordings, and the illustrations you kept, with no grace period and nothing recoverable. A card subscription is canceled as part of it. An App Store or Google Play subscription is not, so cancel that in your device settings or billing continues.

Where you buy is where you cancel

Card subscriptions are managed in your billing portal from the account page. For App Store and Google Play, use your device's subscription settings. A card subscriber can still open the billing portal from a phone.

Plans and limits

Free
$0. 3 free creations, any mix of Stories, Routines, and Token Boards, each a one-time lifetime creation. Also includes avatar creation, narration in the six default voices, and editing a Story or Routine right after you make it.
Premium
$14.99/month. Unlimited creation, editing anytime, multiple profiles, and the Daily Plan.
GentleVoice
$21.99/month. Everything in Premium plus recording your own narration voice and priority support.

Common questions

Troubleshooting

What it does not do

  • No annual billing. Every plan is monthly.
  • No free trial through the app stores. The 14-day trial is web only, and a promo checkout has no trial either.
  • No self-serve downgrade at checkout. Your billing portal owns downgrades.
  • No changing a picture on the free plan outside the window right after you create something.
  • No link to web checkout from inside the mobile app. Store rules.
  • No self-serve team or organization licensing. B2B licensing is a conversation, so reach out through the contact form.
  • Free creations don't reset each month. They're lifetime.
  • Downgrading never deletes what you already created. You lose the ability to create and edit; everything you already made stays viewable.
  • Deleting your account does not cancel an App Store or Google Play subscription.

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